Job Location :Hyderabad.
Years of Exp : 13+
Please find below the detailed JD for the position :
Microsoft IT Service Management Division (SMD) is looking to hire the Director for Change and Release management services. Microsoft IT has one of the largest IT infrastructure setups on the planet and is looking for a senior professional to run the 24x7 IT change and release management services from its facility in Hyderabad. The role includes managing the Microsoft change, release and asset management services for IT infrastructure and applications. The role will have specialist knowledge of and be an expert in the ITIL/MOF Service Management disciplines of Change and Release Management.
The Leader would also be expected to transition and build end-to-end change and release management service ownership in India for the various infrastructure and application services consumed within Microsoft. The overall goal being to minimize the impact of Change related Incidents upon SMD service quality and consequently to improve the day-to-day operations of the Trust
Essential Duties and Responsibilities
1 Lead responsible for Release Management, Change Management, & Process Improvement in managing
the IT infrastructure and applications in both production and non-production environments. Generate, maintain, and distribute change control documents, metrics, and reports on a regular basis and review with key stake holders
2 Ensures that standardized methods and procedures are used for efficient and prompt handling of all
Changes in a controlled IT infrastructure and application systems in order to minimize the impact of change related incidents upon service in the production, test and non-production environments
3 Track, monitor and facilitate scheduling of patches, upgrades, custom components and integrations, across all relevant development, test, and production instances.
4 Coordinate, monitor, and automate deployment tasks to achieve a streamlined deployment cycle.
5 Consult on Release and Change Management procedures with Implementation Manager, Project Managers and Technical Leads
6 Formulate long term strategic Service Improvement Plans (SIPs) for the areas of Change and Release Management, developing business cases where necessary to improve services, reduce costs, ensure business continuity etc.
7 Provides technical guidance and training to "information owners" and infrastructure and application support organizations responsible for managing the applications and infrastructure operations.
8 Manages external service provider(s) delivering change and release management related services to company.
9 Oversees the implementation of upgrades, repairs, modifications, and replacements of, change, release and asset management related devices, software, and services
10 Participate in post implementation reviews and audits on selected change records
11 Ensure resource requirements are clear and work with Resource Managers to secure resources according to service level
12 Work towards establishing release processes and overall good release management for applications and processes not previously under strict release management.
The SMD Business Group
SMD is responsible for strategy and delivery for MSIT Security, Infrastructure engineering, application and infrastructure operations and service management. The SMD India vision is to enable MSIT SMD businesses to efficiently run global services for Microsoft from India. These businesses include Application Service Management , Information Security and Infrastructure Services. SMD India participates in the Planning, Deployment, Operations, and Optimization of Software, Infrastructure and Security solutions through scalable, repeatable and predictable processes and great technology. SMD India is a partner in ensuring end to end service quality and delivery for SMD businesses. The focus of this organization will be to:
* Attract and retain great talent to build a vibrant culture and community with an Operations Engineering focus
* Deliver Globally consistent process/workflow/metrics through all levels of support and across all businesses to provide consistent end user experience and improved service availability and performance
* Implement coordinated service contracts and sourcing opportunities that enable cost efficiencies
* Leverage and adopt technology, automation, and best practices to improve performance and availability
* Maintain tight connection to clients, product development and MSIT engineering teams to insure continuous product improvement
Ideal candidates will have a strong balance of technical and strategic skills, a proven history of working well across large scale, globally dispersed groups, a strong track record in global change and release management service across infrastructure and applications with deep technical and business skills. Demonstrated ability to provide strategic leadership, driving long-range thinking about business and operations strategy and inspiring others to work towards that vision is a must.
1 College degree in Business, Technology (BA or BS preferred), Computer Science or related discipline - equivalent experience acceptable.
2. Ten years IT experience with a minimum five years change and release management experience.
3. Proven ability to lead, coach and provide leadership to staff, including development of goals, objectives and performance success criteria.
4. Solid knowledge of Sarbanes Oxley compliance, corporate security and network policies and procedures.
5. Must have excellent verbal and written communication skills, with an emphasis in translating technical content for a non-technical management / executive audience.
6. Experience in working with internal / external auditors and senior IT leadership.
7. Proven ability to work under stress in emergencies; flexibility to handle pressure of multiple high priority initiatives and issues.
8. The following qualities / experiences are strongly desired:
Demonstrated competency in strategic thinking with strong
abilities in relationship management.
Successfully developed and implemented new technologies.
Demonstrated competency in project management in a cross-
functional environment and experience in managing resources to meet goals
on multiple projects.
Demonstrated competency in developing effective solutions to
diverse and complex business problems.
9.Experience with Quality Assurance/Quality Control processes
